Support

brightsolid sets great store in the relationships we build with clients. That’s why support is more than an add on, it’s a service in its own right.

Our managed service clients get straight through to a fellow human being on our 24x7x365 service desk via a dedicated 0845 telephone number (alternatively calls can be emailed directly to brightsolid support with a unique case reference emailed by return).

We pride ourselves on offering comprehensive and competitive service level agreements carefully constructed with your input, ensuring your peace of mind.  They detail realistic, relevant and measurable performance and availability targets allowing you to seize the competitive advantage. 

Underpinning brightsolid support is our active monitoring, spotting potential issues early, allowing our support staff to resolve them before it impacts your business. 

brightsolid’s service management team is based in one location so incidents are handled quickly and effectively.  Service managers go through formal ITIL training to ensure industry standard best practices. They conduct regular service reviews, focus on continuous service improvement  and ensure changes are carried out in a risk-free, efficient manner to minimise disruption.  Your voice within brightsolid, they understand your business, your needs and manage your technical issues.   

At brightsolid we work with you, not against you.

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