Personal service
We put our customers at the heart of everything we do. Personal service to us means being flexible in our processes, making sure all areas of our team are accessible to you and truly understand what your business and digital objectives are.
Our dedicated project and account management teams ensure your customer experience is consistently and surpasses expectations. Working closely with you, our design and sales team to understand exactly what your key aims are, we measure ourselves on intelligence, ownership, agility, quick response, flexibility and ability. Visit our customer pages to see what they think.
A values driven organisation
Our values define us, our people and the way we do business. In our 2015 team satisfaction survey, 77% of respondents ‘strongly agreed’ that brightsolid has values and ethics that it lives by.
Our core values are:
- brightsolid family
- Sharing knowledge is the real power
- Think outside the cube
- Surpass expectations
Our customers are part of the brightsolid family
Who we work with, and how we make a difference
We work with a variety of organisations including Enterprise’s of all sizes from innovative start ups to large FTSE100 companies, Public Sector organisations and Oil and Gas multinationals, many of which are based in Aberdeen.
Our customers are the centre of our business and our number 1 priority, we make it our mission to understand their changing business landscape, challenges and processes as well as building long lasting relationships with them and their people.
Our customer engagement programme includes annual customer interviews led by our Analytic’s team to understand what our customers really think of our service, team and approach. This, coupled with a dedicated account manager and continuous service reviews and improvement plan helps us deliver exactly what our customers need. Read our customer case studies here.
A partner eco-system
Integral to our business is our partner eco-system, by this we mean our relationships, business processes and shared knowledge that works to the advantage of our customers. We work to strategically develop our market offerings by working with organisations who share our vision, values and company ethos. If you have a product or service you believe will add value to our customers, please get in touch.
Security is at the heart of everything we do
brightsolid know how important security is to our customers and it is at the heart of everything we do. We have been awarded our Cyber Essentials Plus certificate and our facilities are audited by QMS who have accredited us ISO9001 and ISO14001 and Certification Europe (UK) Limited as ISO27001:2013. This means that we continuously establish, maintain, improve and implement an information security management system that meets all requirements set out by Certification Europe. Check out our data centre pages for more information.
A bright, solid team
brightsolid are proud of our people and our place in the community. Recruiting on attitude and aptitude we are constantly on the look out for new talent and keen supporters of the Scottish digital economy. Here’s a picture of some of our Dundee team, visit our career page to keep updated on the latest opportunities to join the family.
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We treat each other with respect and work towards shared aims and goals, clearly defined and then realised together. Karrie Fyffe, Head of Delivery and Operations, with brightsolid since February 2011
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brightsolid’s unique quality is the way it supports its staff, allowing them to develop in ways that benefit both the individual and the company. Matt Thompson, with brightsolid since 2007
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The technology, the innovative thinking, the feeling of family and belonging, the opportunities that each day brings. Steve Colligan, Technical Design Authority, with brightsolid since 2008
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I work here because of the family atmosphere, the development opportunities and the positive attitude of the company. Carrie Baird, Receptionist, with brightsolid since 2010