Brightsolid reinforces commitment to client service with appointment of Head of Service Delivery

Brightsolid, the Scottish managed hybrid cloud services company, has appointed Carolanne Lang as Head of Service Delivery as the company continues to grow its service offerings as a hybrid cloud managed service provider. This follows Brightsolid’s recent appointment of Jon Gasparini as Chief Technology Officer, who has been executing the new company strategy and solidifying Brightsolid’s hybrid cloud offering in addition to extending the company’s partnership with AWS.

Carolanne will be responsible for leading the company’s service delivery function, in addition to leading the highly skilled service desk and engineering teams across Brightsolid’s bases in Dundee and Aberdeen. Carolanne will also play an integral part in augmenting Brightsolid’s service management approach, using her expertise in IT Infrastructure Library (ITIL) best practices to drive further improvements to already strong client satisfaction levels.

Carolanne joins Brightsolid with over twenty years of service delivery experience having previously held leadership positions with Axios Systems, Iomart, AMOR Group and Wood Management Services. While with these organisations, Carolanne played a central role in delivering successful global support strategies and driving significant customer service improvements.

Commenting on her appointment, Carolanne said: “I’m pleased to join the Brightsolid team in this exciting phase, as the company continues to expand its service offerings to meet the changing needs of its clients. I’ve always held Brightsolid in high regard, in large part due to its commitment to providing high quality and reliable services, as well as the calibre of its people being second to none. Being on the front line to provide customers with great service is something I have been passionate about for many years since completing my ITIL Expert Accreditation. As part of my role at Brightsolid, the team and I will work to ensure we provide our clients with seamless and consistently improving levels of service to ensure they can meet their business goals.”

Jon Gasparini, Brightsolid CTO, added: “We are delighted to have Carolanne on board, as we continue to transform our business and focus on being the hybrid cloud managed services provider of choice for Scotland. Carolanne, with her excellent track record, brings a wealth of great services expertise to our business which will only serve to strengthen our managed services offering, creating an even more attractive proposition for many organisations as they progress on their cloud journey.”

Carolanne’s appointment follows Craig Paterson joining Brightsolid in late 2019 as Head of Client Delivery, a role focused on successfully onboarding new customers and managing change for existing customers.