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Coronavirus (COVID-19) Response

As a business, Brightsolid continues to operate at stage 2 of our COVID-19 plan to support customer needs. However, we are now easing our restrictions on emergency access to both our Aberdeen and Dundee data centres and are now permitting customers to request a pre-arranged time slot to carry out work on these sites.

The health and safety of our employees and customers remains paramount and we continue to work to ensure seamless continuity of service to our customers during this period.

With respect to access of the data centre, the following measures have now been put in place:

  • All access must be pre-arranged using the normal access request process.
  • We will only permit one member of staff from each customer organisation (unless agreed by both parties) onsite at any one time during this pre-arranged time slot.
  • As a business, we are currently following all government guidelines around social distancing and ask that our customers please do the same.
  • We can now permit more than one customer on site at any one time, provided required access is on opposite sides of the data centre. Social distancing of 2m is still required at all times.
  • All personnel must now wear a face covering at all times whilst working within the data centre and we ask that you bring your own, we are unfortunately not able to provide these for you. Wearing of additional PPE is at your own discretion.
  • Customers are now able to access washrooms and toilets but please be advised that kitchen and breakout areas are not available to customers at this time.

 

Please also note that if you have had contact with somebody with Coronavirus or have any of the following symptoms: a new and continuous cough, a fever or high temperature, a loss of, or change in taste or smell, then you will not be permitted access into our Data Centres.

If you require any additional information or have any questions in relation to any of the above, then please don’t hesitate to contact us at enquiries@brightsolid.com.

BRIGHTSOLD THREE-STAGE ACTION PLAN

STAGE 1: No immediate disruption to our organisation and operations but aware of the potential threat. Business as usual.

  • Customer focus remains our priority.
  • Regular communication to all staff, customers and suppliers.
  • Precautionary measures, including promotion of visitor checks, good hand hygiene, and display of prominent information.
  • Ongoing monitoring of situation.

STAGE 2: Minor disruption to our organisation and operations. Business as usual.

  • Customer focus remains our priority.
  • Regular communication to all staff, customers and suppliers.
  • Remote working enabled for eligible Brightsolid staff.
  • Core staff only at each Brightsolid site, with unnecessary travel between Brightsolid sites restricted.
  • Emergency access only to Brightsolid data centres.
  • Customer change requests will continue to be managed as normal.
  • Ongoing monitoring of situation.

STAGE 3: Significant disruption to our organisation and operations. Business Continuity Plan will be actioned.

  • Maintaining service continuity will be our priority.
  • Regular communication to all staff, customers and suppliers.
  • Emergency access to Data Centres only.


Should you require any additional information or have any questions at all regarding the above information please contact enquiries@brightsolid.com.