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Coronavirus (COVID-19) Response

Brightsolid are continuing to operate at stage 2 of their COVID-19 plan to support ongoing customer needs and we have not experienced any disruption to our service to date. To ensure we can continue to do this, we will be implementing more stringent measures to comply with the new guidance issued by the UK and Scottish Governments in respect of social distancing.

From Monday 23rd March, we are restricting access to both Brightsolid data centres in Dundee and Aberdeen to 24×7 emergency access only. We are currently reviewing all existing access requests and will contact any impacted customers.

The health and safety of our employees and customers remains paramount and we continue to work to ensure seamless continuity of service to our customers during this period.

With respect to emergency access, the following measures have been put in place:

  • All access must be pre-arranged using the normal access request process
  • Only one customer will be permitted on site at any one time and will be given a time window for their access visit
  • We will only permit one member of staff from each customer organisation on site at any one time

 

As a business, we are currently following all government guidelines around social distancing and ask any customer who requests emergency access to please do the same.

We ask all customers to be mindful of whether it is an emergency situation and request you to consider the following before requesting access to either of Brightsolid’s data centres:

  • Is this an emergency or can it be planned in later?
  • Can I deal with the situation remotely?
  • If it is an emergency, can I take advantage of Brightsolid’s Smart Hands services? (This service includes shipping and receiving, visual verifications, inventory and equipment labelling, rotating tape/media for backups, power cycling equipment and much more).
  • Please be advised that non-critical installation and decommissioning of all infrastructure or data centre tours will not be classed as emergency access.

If you require any additional information or have any questions in relation to any of the above, then please don’t hesitate to contact us at enquiries@brightsolid.com

BRIGHTSOLD THREE-STAGE ACTION PLAN

STAGE 1: No immediate disruption to our organisation and operations but aware of the potential threat. Business as usual.

  • Customer focus remains our priority.
  • Regular communication to all staff, customers and suppliers.
  • Precautionary measures, including promotion of visitor checks, good hand hygiene, and display of prominent information.
  • Ongoing monitoring of situation.

STAGE 2: Minor disruption to our organisation and operations. Business as usual.

  • Customer focus remains our priority.
  • Regular communication to all staff, customers and suppliers.
  • Remote working enabled for eligible Brightsolid staff.
  • Core staff only at each Brightsolid site, with unnecessary travel between Brightsolid sites restricted.
  • Emergency access only to Brightsolid data centres.
  • Customer change requests will continue to be managed as normal.
  • Ongoing monitoring of situation.

STAGE 3: Significant disruption to our organisation and operations. Business Continuity Plan will be actioned.

  • Maintaining service continuity will be our priority.
  • Regular communication to all staff, customers and suppliers.
  • Emergency access to Data Centres only.


Should you require any additional information or have any questions at all regarding the above information please contact enquiries@brightsolid.com.