Managed Services

Mission critical platforms

Managed Services

Managed your way

Solid Service, Brightest Minds

Scalable Services
Build up or scale down with your business strategy under one contract!

Supercharged Team
We can fill the gaps in your team, support you to do more and help you explore new spaces.

If you need us to, we can work the front line with your troops to help serve your customers better, collaboratively solving problems and providing test environments for mini missions until you know what is right for you.

The Power of Knowledge
We have the same vendors knocking down our doors as you do, they tell us their solutions will solve all our problems and transform our data centres.

This puts us in a good position because our storage stars put the vendors and their solutions through their paces with rigorous testing. We share the data and results we gather with you, making our customers the best-informed users of technology.

Bespoke models

Bespoke models

Bespoke model that is tailored to your team and their goals

Upskill your team

Upskill your team

Enabling your team to upskill from server engineer to solutions architect

Future proofing

Future proofing

A great first step towards cloud whilst future proofing your business

Saving you money

Saving you money

Always on point with price, saving our customers up to £250k a year

Recent
Awards

MEET OUR MANAGED SERVICES CUSTOMERS

Aberdeen City Council

Aberdeen City Council

Martin Currie equity specialists

Step 1 – Strategy

Managed service is a product portfolio tailored to each customer. Choices include colocation, smart hands, connectivity, managed kit (virtual or physical), cloud and applications. We manage the tech around your strategy, helping where required and giving your team an invisible safety net and resource to call on when needed.

Designing a solution that’s future proof, guided by your business plan and our technical experience.

Getting to know you
The key to managed service success is having the right approach and collaboration. We take the time to ensure we understand your business objectives, team and customer needs today and into the predicted future to ensure the solution stands the test of time and surpasses expectations.

Solution design
Our in-house design team of network, server and solution architects work through all considerations, using as many whiteboards as necessary until both teams are happy the right solution is in place.

Project philosophy and solution delivery
Personal service for us means being flexible in our approach. This extends to our project philosophy which treats every customer as an individual.

Guided by the best industry standards for risk mitigation and excellent stake holder management, our project processes can be shaped around specific requirements. This is best demonstrated by our diverse experience in migration.

Account management
Design and implementation is the very start of a brightsolid customer journey. Once in operation, our account management and customer service teams join forces with your own IT departments to optimise the service through a series of ongoing reviews.

We endeavour to spend at least 15 hours a year with each of our customers, usually on their site so our customer service team understand the key challenges facing your team.

Step 2 - Operation

Aberdeen City Council has been impressed with the quality, flexibility and personalisation of service during transition to new arrangements in extremely tight timescales, with minimum interruption to normal service.

Willie Young, Policy and Resource Convenor Councillor,
Aberdeen City Council Finance.

Service powered by skill
Meet our ninjaneers, certified in Windows, LINUX, Veeam, CISCO and Unix.

Get ready for take off
We take care of installations like the operating system including patch management and anti-virus so you are ready to rock and roll from day one.

Bandwidth that’s out of this world
Our core network is managed by our in-house team of networking engineers, headed up by our Head of Network Operations. Managed load balancing, DNS and DDoS protection mean you will always be able to get anywhere in the UK in less than 15 milliseconds.

Back ups that blast away concerns
We can give your team back to focus on the things that make you shine!

Optimisation
We manage the infrastructure and make sure we are always improving, sticking to the strict ITIL standards for any changes.

Support team
Our customer service help desk are on hand to tackle all alerts. There is no request too great or too small!

Step 3 – Security

Security is at the heart of everything we do.

Security
Comprehensive monitoring is included as part of any brightsolid managed service and includes:

  • Operating system availability and performance
  • Network availability and performance
  • DDoS detection and protection
  • Power utilisation
  • Application monitoring

For full in-flight coverage, we use a third party DDoS protection expert.

Our central control system records everything in one view on Graylog, allowing us to identify trends and issues early.

We’re proud to use open source technology like Graylog, it means we keep our costs to a minimum and present transparent and simple pricing models to you.

Vulnerability scanning is completed at least once a month to discover and mitigate any new vulnerabilities that may have crept aboard.

GET ANYWHERE IN THE UK IN UNDER 15 MILLISECONDS

We’ve grown up with the internet, our foundations are in connectivity. That’s why we operate some of the best connected, carrier neutral data centres in the country. Running our own uncontended, DDoS protected national network with a team of in-house networkers to help connect you.

Learn more here arrow

Explore our world-class data centres

READY TO SPEAK TO US?

“Working with brightsolid has revolutionised how our IT team work. We have been able to completely redeploy our resources and focus on moving IT up our value chain”
Brian Docherty, Head of IT,
Sparrows

Contact Us Now arrow

  • Join the bright side and sign up for our tech trends newsletter
  • This field is for validation purposes and should be left unchanged.